Your questions, answered.

Does plan management cost me anything?

If plan management is included in your NDIS plan, the plan includes funding for this service. Planique does not charge participants a setup fee, exit fee or separate out-of-pocket service fee.

How quickly are invoices paid?

We aim to process compliant invoices within two business days. Payment timing can also depend on participant authorisation, NDIA claim processing and payment controls.

Can I keep my current providers?

Plan-managed participants can generally use registered and unregistered providers, subject to their plan and the current NDIS support rules.

Does using a plan manager reduce my funding?

If plan management is included, the NDIS plan includes funding for the service. The NDIA decides whether it is included and how it is funded.

How do I get plan management added to my plan?

Ask at a planning meeting or reassessment, or contact your my NDIS representative or the NDIA to discuss a change. The NDIA decides whether plan management is included.

Is it hard to switch from another plan manager?

You can change plan managers without waiting for a plan reassessment. You need to tell your current manager, follow any service-agreement notice requirements and notify the NDIS. Planique can support the handover and work with the parties involved to reduce disruption.

How do I keep track of my budget?

We send clear monthly statements and proactive updates. (A self-service portal via Planability is on the way.)

Where do you operate?

We’re based in Perth and support participants across Western Australia.

Is my information safe?

Yes. Your data is handled under our Privacy Policy, stored securely in Australia, and protected to NDIS standards.

What if I’m not happy?

Tell us — we welcome feedback and complaints and act on them quickly. You can also contact the NDIS Commission.