We want to hear from you.
Compliments, suggestions or concerns — your feedback helps us do better, and we take every complaint seriously.
How to give feedback or make a complaint
- Phone: 1300 880 976 (business hours, Perth time)
- Local landline: 08 6388 0976
- Email: feedback@planique.com.au
- Online: use our feedback form.
- Prefer someone to help you raise it? You’re welcome to have a family member, carer or advocate contact us on your behalf.
What happens next
We’ll acknowledge your feedback promptly, look into it fairly, keep you informed, and work with you towards a resolution. Making a complaint will never affect the service or support you receive from us.
You can also go outside Planique
If you’d prefer to raise a concern independently, or you’re not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au. You always have the right to an advocate.
Let us know how we did
Questions, ideas, or a full brief — drop us a line and a real person will get back to you within one business day.