Information for providers and support coordinators
Choose your role for practical invoice, referral and communication information. The detailed provider and coordinator pages remain available.
Refer and support participants
Planique provides a direct referral route, responds to enquiries and supplies budget information for shared participants with the appropriate authority and consent.
- Participant referral form
- Responsive communication
- Budget and spending information
- Support through plan-manager transitions
Send invoices and ask billing questions
Providers can send compliant invoices to Planique’s confirmed invoice mailbox. We aim to process compliant invoices within two business days, subject to participant authorisation, NDIA claim processing and payment controls.
- Invoice email: invoices@planique.com.au
- Clear invoice requirements
- Direct billing-question route
- Communication about corrections or missing information
Changing plan managers
Participants need to tell their current plan manager, follow any notice requirements and notify the NDIS. After the change is recorded, the outgoing manager should forward outstanding invoices to the new plan manager. With participant consent, Planique can help coordinate the handover and keep the relevant parties informed.
Need to speak with Planique?
Contact the team about a referral, participant budget information or a provider invoice.